Windows 10

Windows

Release Date: Jul 29, 15

Your OS is up to date

Keeping your operating system up-to-date ensures you qualify for the latest software updates necessary for optimal media playback.

Telus Communications

Your internet provider (ISP) is the gateway between your device and the video stream. Network issues are the most common cause of streaming problems, like excessive buffering or loss of quality.

Buffering occurs when the media you're viewing has played out faster than your device can download it, causing it to stop and wait for the next chunk of data to become available.

Buffering is an issue specific to your internet connection, and not the speed or capability of the device you're viewing on.